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Podcast: Let’s Be Honest with Wize Oldman
This Podcast is supposed to be about hospitality, however, it’s really more about People. The [...]
Press Release – Pubtic Magazine – July – 2020
Mystery Management is a national hospitality specialist service offering a suite of services and products [...]
Accurately identifying your customer service levels
Senior managers in a hospitality business have moved from an operational focus to a strategic [...]
Story on pubtic.com.au
We Got featured on Pubtic. Please read the article at the link given below : https://pubtic.com.au/competitive-edge-with-mystery-management/ [...]
Using Mystery Shopping results to motivate employees
Some employees may look at Mystery Shopping as a bane rather than a useful training [...]
Using Mystery Shopping to Increase Profit in the Hospitality Industry
A customer’s point of view and perceived levels of service are critical to increasing profit [...]
Mystery shopping in an omnichannel world
Mystery shopping as a research methodology continues to stand the test of time and for [...]
What Today’s Millenial Business Traveler Wants from their Hotel
Gone are the days of traditional, Mad Men-esque business travel – no more chain smoking [...]
Mystery Shopping in the Digital Age
It is every customer experience business leader’s worst nightmare; a customer service representative engaged poorly [...]
What hoteliers need to know about attracting Baby Boomers
Over the past few years, marketing companies have been focusing their efforts on attracting the [...]