Mystery Shopping Companies Australia

Use Mystery Shoppers

2000+

Active Handpicked Shoppers

3000+

Monthly Site/Transport Visits

100%

Fulfillment Rate EVERY TIME

1700

Venues & stores nationally

A Decade in Service

Mystery Management is a National Client Data Collection, Mystery Shopping & Customer Service Information Company. 

We run and own our software platform coupled with our 7 Satellite offices across the country, Mystery Management works across all states covering multi-site businesses. Specialising in the retail sector, hospitality, retail, government departments & transport, Mystery Management offers uniquely designed programs to our clients to increase their competitive edge within their sector while increasing service, sales and performance. 

Mystery Management has a national database encompassing over 4,000 active staff. We are the forefront of the Mystery Shopping Industry for over 17 years. With a vast range of clients, Mystery Management visits over 2,500 sites nationally per month.

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Services included

We have a driven team of mystery shoppers who ensure we deliver objective reporting for AJE World.

As we own and operate our software, we are committed to working with your business where any changes are required to their scope of works with due process and change management.

  • Mystery Shopping
  • Customer Satisfaction enhancement
  • Compliance Checks
  • Unique Software
  • E-commerce audits
  • Price Checking Programs
  • Website & Telephone Mystery Shopping
  • Merchandising/Promotional Audits

Advance Reporting

You will have access to all data collected through the month via their own portal on the Mystery Management website. 

We will specifically develop our reporting & software around your individual needs, this will ensure we’re capturing data specific to your business requirements, KPI’S & objectives. Reporting is completed after every shift and is available to review online or via email alert within 24 business hours. A comprehensive campaign report will be provided on a monthly basis to all relevant stakeholders to review.

Mystery Management has a national database encompassing over 4,000 active staff. We are the forefront of the Mystery Shopping Industry for over 17 years. With a vast range of clients, Mystery Management visits over 2,500 sites nationally per month.

Enquire now

Dashboard features

Your Portal

At a glance you can see how the individual sites are tracking via compliance and customer satisfaction, broken up into groups as mentioned above.

Access to Operations, Area Managers & Venue

  • Overall group score, state, area and site level.
  • Question average report, presenting areas for improvement.
  • Access to monthly presentation of entire program each month with statistics from previous visits.
  • Access to change profiles, should there be any staff changes.
  • Access to site feedback/action plan form.
  • Access to an auditing application.

Our team

We are Team of more than 2000+ Mystery Shoppers spread across australia.

Our administration team comprises of 11 staff, we have dedicated editors that are assigned to different sectors of the business. To ensure consistency our editors are specialised in their own sector allowing increased knowledge and market news. Our Admin team started out as Mystery Shoppers as well as editing they are all still out in the field today.

Louise Heffernan
Owner and Director

22 years of experience with a demonstrated history of working in the Hospitality industry. Skilled in Management, Gaming, Food & Beverage, Business Planning, and Coaching.

Tahnee Roden
National Operations Manage

First in command, Senior Mystery Shopper(hence the hidden identity), and a management specialist, Tahnee efficiently handles the day-to-day operations of the business, which includes managing, and scheduling our shoppers & face-to-face interaction with our clients. 

Bhavik Hingu
IT Manager/Development

Bhavik is the brains behind our software, from inception he has efficiently handled the day to day software and development which is the heartbeat of our business, this includes the management and development of new technology. 

Mystery Shoppers
2,000+

We are Team of more than 2000+ Mystery Shoppers spread across australia.

Brands we work with

You’re in good company!

“Mystery Management has helped us deliver a Mystery Shopping Program that delivers tangible feedback on our performance for every aspect of the customers’ journey. With a motto of “anything you want, we can make happen”, they’ve been an absolute pleasure to work with”

Sarah Young / Transit Systems

“Sydney Ferries operator, TransDev, has been working with Mystery Management since 2016. The professionalism, flexibility and data robustness Mystery Management has demonstrated and provided to our organisation is second to none. ”

Anne-Laure Saluden / TransDev

“Mystery Management has played a major part in the Thomas Hotels customer service success, the program has helped the Management create a culture of accountability among our frontline staff and has focused our manager’s responsibility for each area of their Hotel.”

Chris Thomas / Thomas Hotels

“Mystery Management have become acritical part of the way we deliver service. The reports they deliver are easy to digest and Lou and the team are great to work with. Highly recommended.”

Hamish Watts & Ben Carroll / AppleJack Hospitality

“Mystery Management has provided valuable feedback for our business. We have been able to evaluate our current systems, improve our internal procedures and develop new programs for our security officers and clients.”

Martine Masseh / Urban Protection Group

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We are proud to have meaningful, ongoing relationships with the businesses we work with

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