Luxury Hotel Mystery Shopping

A luxury hotel mystery shopper is a professional that establishments hire to discreetly evaluate the hospitality services from the perspective of a real guest. They check-in as a regular guest to be able to take in the complete experience of staying at your hotel. During their stay, they assess every important part of the process from check-in to checkout, the amenities, dining experience, and the quality of service they maintain. We also have trained hotel sales mystery shoppers who are trained to review your establishments upselling and marketing. Through this, hotels can receive unbiased feedback that will help them identify areas of improvement.

Our hotel mystery shopper service is built to provide hotels with precise and actionable data that aligns with their individual objectives.

• Custom Mystery Shopping Scenarios – We collaborate with each hotel to create scenarios that help them evaluate the different aspects of their service that they want to look into.
• Comprehensive Guest Experience Assessment – During their stay, our professional luxury hotel mystery shoppers conduct discreet evaluations across all touchpoints from check-in to checkout.
• Detailed Performance Reports – We provide comprehensive reports of our unbiased feedback. This includes a list of strengths, weaknesses, shortcomings, and opportunities for improvement.
• Actionable Recommendations – We offer strategic insights to help hotels improve service quality, increase revenue, and maintain their competitive advantage based on our findings.

• Improve staff performance and service delivery to increase guest satisfaction.
• Maintain uniformity across departments by conducting regular, unbiased assessments.
• Identify training opportunities that increase employee professionalism and efficiency.
• Boost hotel sales success by assessing upselling and guest interaction methods.
• Compare your hotel against competitors to make sure it stands out in the premium market.