Mystery Management Pty Ltd (ABN 15 121 113 808)

Effective Date: 1 September 2025

Mystery Management Pty Ltd (“MM”, “we”, “us”, “our”) respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store, and disclose personal information when delivering our services. It applies to all individuals we deal with, including clients, shoppers, contractors, and any other parties engaged in connection with our services.

1. What Personal Information We Collect

We may collect the following types of personal information:

• Name, job title, and contact details (e.g. email, phone, address).
• Business details necessary to deliver our services.
• Information provided in connection with mystery shopping, auditing, or reporting activities (which may include references to staff observed during evaluations).
• Account, payment, and billing details (including bank account or ABN for contractors).
• Login details for our app or reporting portal.
• Shopper or contractor performance information (e.g. compliance with briefs, reporting quality, and task history).

2. How We Use Personal Information

We use personal information for the purposes of:

• Administering and delivering our services.
• Preparing and providing reports to clients.
• Managing accounts, billing, and payments.
• Communicating with you about programs, updates, results, and opportunities.
• Providing secure access to our app and reporting portal.
• Managing shopper and contractor engagement, including onboarding, compliance, and performance.
• Meeting legal and regulatory obligations.

We do not use personal information for unrelated purposes without consent, unless required or authorised by law.

3. How We Store & Protect Information

• Personal information is stored securely in electronic systems and protected against unauthorised access, alteration, or disclosure.
• Access is restricted to authorised staff and contractors who need it to perform their role.
• We take reasonable steps to ensure data is accurate, complete, and up to date.

4. Disclosure of Information

We may share personal information with:

• Independent contractors (“shoppers”) who assist in delivering services.
• Clients, where shopper feedback or program results form part of a report.
• Service providers who support our IT, payment, and reporting systems.
• Regulators, government authorities, or law enforcement if required by law.

We do not sell or rent personal information to third parties.

5. Access & Correction

You may request access to personal information we hold about you or ask for corrections if it is inaccurate. Requests can be made by contacting us (see below).

6. Overseas Disclosure

We generally store data in Australia. Where data may be processed or stored overseas (e.g., by cloud providers), we take reasonable steps to ensure appropriate privacy protections are in place.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Email: hello@mysterymanagement.com.au

Phone: (02) 9522 6965

Address: PO Box 356, Gymea NSW 2227

8. Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Insyt (Client App & Portal):  Terms of Use

App: Insyt (Client App & Portal)
Company: Mystery Management Pty Ltd (ABN 15 121 113 808)
Director: Louise Heffernan

1. Acceptance

By accessing Insyt, you agree to these Terms of Use and our Privacy Policy. If you do not agree, you must not use Insyt.

2. Licence

We grant you a limited, non-transferable licence to use Insyt to:

• View and download reports.
• Access dashboards and insights.
• Manage your client account.

3. Client Fees

• Fees for services are invoiced under your Client Agreement.
• Insyt access may be suspended if invoices are overdue.

4. Account Responsibilities

• You must keep your login credentials secure.
• You are responsible for all activity under your account.
• You must notify us immediately of unauthorised use.

5. Intellectual Property

All data, reports, dashboards, and content within Insyt are the property of Mystery Management. You must not copy, reproduce, or distribute them except for your internal business use.

6. Privacy

Your personal and business information is collected and handled in accordance with our Privacy Policy.

7. Liability

We do not guarantee Insyt will be error-free or available at all times. To the maximum extent permitted by law, we are not liable for any indirect or consequential loss.

8. Termination

We may suspend or terminate your Insyt access if you breach these Terms or your Client Agreement.

9. Changes

We may update these Terms at any time. The latest version will be published within Insyt or on our Website.

10. Relationship with Client Agreement

These Terms of Use apply only to your access and use of Insyt. If there is any inconsistency between these Terms and your Client Agreement with Mystery Management, the Client Agreement will prevail.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Onsyt (Shopper App & Portal): Terms of Use

App: Onsyt (Shopper App & Portal)
Company: Mystery Management Pty Ltd (ABN 15 121 113 808)
Director: Louise Heffernan

1. Acceptance

By accessing Onsyt, you agree to these Terms of Use and our Privacy Policy. If you do not agree, you must not use Onsyt.

2. Licence

We grant you a limited, non-transferable licence to use Onsyt for:

• Viewing and applying for mystery shopping tasks.
• Submitting reports, photos, and data.
• Managing your shopper account and payment details.

3. Shopper Status

• You are engaged as an independent contractor, not an employee or agent.
• You are responsible for your own tax, superannuation, and insurance obligations.

4. Payments

Payments for completed and approved tasks are made in accordance with your signed Mystery Management Shopper Terms & Conditions.

5. Account Responsibilities

• You must be 18+ and located in Australia.
• You are responsible for keeping your login details secure.
• You must not transfer your account or subcontract tasks.

6. Conduct

When performing tasks, you must:

• Follow the job brief and instructions.
• Comply with venue rules and lawful directions of staff.
• Not upload inappropriate or irrelevant photos or content.

7. Intellectual Property

All task briefs, questionnaires, and platform content are owned by Mystery Management. You may not copy, distribute, or use them for purposes outside assigned tasks.

8. Privacy

Your personal information (including payment details) is handled in line with our Privacy Policy.

9. Liability

We do not guarantee Onsyt will be error-free or always available. To the maximum extent permitted by law, we are not liable for any indirect or consequential loss.

10. Termination

We may suspend or terminate your Onsyt access at our discretion if you breach these Terms.

11. Changes

We may update these Terms at any time. The latest version will be published within Onsyt or on our Website.

12. Relationship with Shopper Terms & Conditions

These Terms of Use apply only to your access and use of Onsyt. If there is any inconsistency between these Terms and your signed Shopper Terms & Conditions with Mystery Management, the Shopper Terms & Conditions will prevail.

13. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Mystery Management Website: Terms of Use

Company: Mystery Management Pty Ltd (ABN 15 121 113 808) (“Mystery Management”, “we”, “us”)
Director: Louise Heffernan
Website: www.mysterymanagement.com.au/

1. Acceptance

By accessing and using this Website, you agree to these Terms of Use and our Privacy Policy. If you do not agree, you must not use the Website.

2. Purpose

The Website provides company information, resources, and access to our portals: Insyt (clients) and Onsyt (shoppers).

3. User Obligations

You must not:

• Post or transmit unlawful, offensive, or misleading material.
• Attempt to gain unauthorised access to our systems.
• Copy or reproduce website content without consent.

4. Intellectual Property

All website content, trademarks, and materials belong to Mystery Management. No rights are transferred to you.

5. Privacy

Personal information collected through the Website is handled under our Privacy Policy.

6. Liability

We do not guarantee the Website will be error-free or always available. To the extent permitted by law, we are not liable for any loss from your use.

7. Links

The Website may contain links to third parties. We are not responsible for their content or services.

8. Changes

We may update these Terms at any time. Continued use constitutes acceptance of the updated Terms.

9. Relationship with Other Agreements

These Website Terms apply only to your use of the Mystery Management website. If there is any inconsistency between these Terms and your signed Client Agreement or Shopper Terms & Conditions with Mystery Management, the signed Agreement will prevail.

10. Governing Law

These Terms are governed by the laws of New South Wales, Australia.