About Mystery Management
Mystery Management was known as Girl Friday Solutions and established in 2006. We began by working with hotels needing assistance with marketing and promotions. Working closely with a wide variety of venues taught us a lot about what excellent customer service is and why many businesses struggle to provide it. The truth is that a regular customer service survey in Australia isn’t likely to give you accurate results. Your regulars can’t give you unbiased feedback because they likely already receive better service because of their ongoing relationship with your staff. Online reviews are equally unreliable, as people tend to write them only when they’ve had a wonderful or terrible experience. So, how is a business owner or manager to know where they’re performing well and where they need to make improvements?
The solution is mystery shopping – the best way to get clear, unbiased, detailed feedback from someone who interacted with your team and your brand on an average day. We found this service so effective and in-demand that our business shifted to the point that we began offering this service exclusively and changed our name to Mystery Management. Today, we provide mystery shoppers to over 700 stores and venues nationally, and we can provide your business with a secret shopper in Melbourne, Perth, Brisbane, or anywhere in Australia you happen to be. We work with restaurants, bars, hotels, clubs, airports, liquor stores, public transport providers, and more, providing each client with cutting-edge services and reports. We’d love for you to join our family – contact us today to find out how.