What is Mystery Shopping?

Mystery shopping is essentially someone going undercover, to see how your team performs on an average working day- as opposed to when they’re expecting to be reviewed (and will put their very best game face on!). It’s the best way to really see where your staff is at - so you can reward and encourage those who are kicking goals, and provide more training and support to those who need it. Whether you’re in retail or hospitality, it’s one of the most powerful tools available to those who want to see their customers coming back again and again, and raving about you to their friends and family.

Who are our Mystery Shoppers?

Mystery Management Solutions understands that finding the right mystery shopper is a bit of an oxymoron - you need both diversity, and specificity. We will ensure that your mystery shoppers are the right fit for your business (if they stick out like a sore thumb, that kind of defeats the purpose!) - while testing how your business performs with different demographics (gender, age, ethnicity, etc). All our shoppers have gone through a comprehensive induction and training process - to ensure that they’re going to give you the very best feedback and data possible, without blowing their cover.

Insurance and Policy (Safety and Welfare)

Mystery Management Pty Ltd. is fully registered and insured business. Mystery Management provides cover for Professional Indemnity as well as business Insurance and Workers Compensation Cover - if you have any concerns about your responsibilities when a shopper enters your business, we’re more than happy to help. We want to make sure that your mystery shopping experience is as positive and valuable as possible for everybody involved. That’s why it’s our direct policy that our contractors are given a full rundown of how your business operates during normal service and business - so there’s no chance they’ll cause issues with regards to OH&S (won’t ever ask your staff to put themselves at risk), raise conflict with your business’ ideologies, or run you into any trouble with the laws and standards that govern your particular niche. On your side of things, you’ll agree to ensure our shoppers’ safety and welfare is always protected (the same as you’d do for any other customer!). This will always be discussed prior to the service being conducted.